Returns & Refunds

1. Cancelling an Order

Once the packaging and shipping process has begun, the order can no longer be cancelled.

2. Voluntary Return Policy & Refunds

Your satisfaction is our top priority. We therefore offer you a voluntary return policy under the following conditions:

A. Returns Due to Errors by Minikauf.ch (Free)
If the reason for a return lies with us, you will receive a 100% refund of the full purchase price (or alternatively a free replacement delivery). In this case, we will cover the return shipping costs. This applies exclusively in the following cases:

• The product was not delivered within the guaranteed delivery time of 60 days (excluding 2–5 days processing time).
• You have demonstrably received the wrong item.
• The item is defective or shows transport damage upon receipt (must be reported immediately upon receipt).
  

B. Returns for Personal Reasons / Change of Mind (With Fee)
If you change your mind, no longer want the goods, or wish to return them for any other personal reason, a return is only possible after prior consultation and express approval by us. In any case, the return shipping costs are to be borne by the buyer. In this case, we offer you two options for the refund:

• Option 1 (Minikauf Voucher): You will receive a shopping voucher worth the full purchase price (100%). No fees apply.
• Option 2 (Money Refund): If you wish to have the money refunded to your original payment method, we will deduct a processing and administration fee of 10% of the purchase price.

Completely excluded from the return policy are:

• Items that could not be delivered due to factors within your control (e.g. providing an incorrect delivery address).
• Delivery delays due to extraordinary circumstances beyond our control (e.g. natural disasters, customs delays).
• Special-order items, batteries, rechargeable batteries, as well as opened data carriers (hard drives, USB sticks, etc.).
• Items that have already been used, soiled, or damaged by the customer. The goods must be returned in absolutely clean, unopened, and unused original condition.

Deadlines:
You can request a refund within 30 days after the expiry of the guaranteed delivery time (60 days). Please contact us exclusively via our contact form for this purpose. An approved money refund will be processed within 14 days to your original payment method.

3. Exchanges

If you wish to exchange a product for another, please be sure to contact us before returning it. We will guide you through the necessary steps.

4. Important Return Regulations and Form Requirement

The following strict rules apply to all types of returns:

• No unsolicited returns: Please do not send any goods back to us unless we expressly request you to do so after an inspection and provide you with the correct return address.
• Mandatory form and proof requirement: Returns can generally only be accepted if a return form is included or an email is attached after consultation with Minikauf, so that we can easily assign your return to the order placed.
• Consequences of non-compliance: All packages that arrive with us unsolicited or without such a return form or corresponding email cannot be assigned. They will not be processed and will be immediately returned to the sender at the sender's expense.