Shipping Terms

1) What are the shipping costs?

We offer free shipping on all orders.

2) How long does delivery take?

The total delivery time consists of the processing time and the actual delivery time:

Processing time (1–5 business days): Order confirmation, quality check, product customization if applicable (e.g., personalization), and packaging.

Delivery time (depending on the product and warehouse location):

• Warehouse in Switzerland / Europe: Products shipped directly from Switzerland or from a major European distributor are marked with an asterisk (*) in the product description. The delivery time is 2–7 business days.
• Direct shipping from the manufacturer: Products shipped directly from the international manufacturer usually take 7–14 business days to deliver.

Note on delays: All stated delivery times do not include unforeseen customs delays. Delivery times may be extended during peak periods (e.g., before Christmas, Black Friday, or Valentine's Day).

Guaranteed delivery time:
The maximum guaranteed delivery time is 60 days (excluding processing time). If an order cannot be delivered within this guaranteed period, it will be fully refunded upon the customer's express request. No further claims (e.g., for damages) are available.

3) Are there any additional customs or tax costs?

No, you will not incur any additional costs.

Background: For direct imports from abroad, the statutory Swiss import sales tax (VAT) may apply above a certain value. As part of our customer-friendly service, if you receive a customs or tax invoice for your package, simply email it to us. We will promptly refund the corresponding amount.

4) Where is my package?

As soon as your package has been packed and handed over to the shipping carrier, you will automatically receive an email with a tracking number.

Partial deliveries: Please note that for logistical reasons (e.g., different warehouse locations), your order may arrive in several packages at slightly different times. This will not incur any additional costs for you.

You can check your current delivery status here at any time: Tracking

5) Why is my tracking number not working?

After receiving the shipping confirmation, it can take up to 5 business days for the carrier's logistics system to actively update the package's initial location. We ask for your patience in this regard.